Any person who believes he or she has been unlawfully discriminated against on the basis of race, color or national origin in violation of Title VI as a result of a Transdev/Hudson Link action may file a complaint with Transdev/Hudson Link. Any such complaint must be in writing and filed with Transdev/Hudson Link within 180 days following the date of the alleged discriminatory action.
For information on how to file a complaint, to obtain a Title VI Complaint Form, or for additional information regarding the Transdev/Hudson Link Title VI complaint procedures, contact Transdev/Hudson Link by any of the following methods:
If information is needed in
another language, please
Para mas informacion, en
espanol, por favor, contacte
In addition to your right to file a complaint with Transdev/Hudson Link, you have the right to file a Title VI complaint with the U.S. Department of Transportation, Federal Administration, Office of Civil Rights. The regional office is located at One Bowling Green, Room 429, New York, 10004-1415.
Title VI Coordinator
260 Old Route 17,
Hillburn, NY 10931
Title VI Complaint Procedure
Any person who believes he/she has been aggrieved by an unlawful discriminatory practice on the basis of race, color, or national origin by Hudson Link may file a complaint by completing and submitting Hudson Link Title VI Complaint form.
Si usted necesita una copia de este documento en espanol, favor contactanos a 844-822-8920.
Title VI complaints must be received no more than 180 days after the alleged discriminatory action. Hudson Link will process all completed complaint forms in accordance with the following procedures:
A completed complaint will be reviewed by Hudson Link staff trained to recognize, investigate and respond to Title VI complaints. The complaint first will be reviewed to confirm that a discriminatory action in violation of Title VI has been alleged. The complainant will receive an acknowledgment letter informing her/him whether the complaint will be investigated by Hudson Link.
If applicable, an investigation of the allegations in the complaint will be conducted and generally completed within 90 days of receipt. If more information is needed to resolve the case, Hudson Link may contact the complainant. If further information is requested by Hudson Link from the complainant, the complainant shall respond with the necessary information within ten (10) days with the information to the investigator assigned to the case unless additional time is requested. Hudson Link may administratively close the case if the requested additional information is not timely provided or if the if the complainant advises that he or she no longer wishes to pursue the complaint.
After an investigation is complete, Hudson Link will issue a letter to the complainant summarizing the results of the investigation, stating the findings and advising of any action to be taken as a result of the investigation. If a complainant disagrees with this determination, he/she may request reconsideration by submitting a request in writing to the Hudson Link General Manager within seven (7) days after the date of the initial Hudson Link determination letter, stating with specificity the basis for the reconsideration. The General Manager will notify the complainant of his decision either to accept or reject the request for reconsideration within 10 days. In cases where reconsideration is granted, the General Manager will issue a final determination letter to the complainant upon completion of his review of the matter.
Hudson Link is committed to accessibility of information for all our passengers. If you have any questions or need any supporting information in a different format, please reach out to the Hudson Link Customer Care Line.