Safety and Security

When our customers get onto our buses, they are entrusting Hudson Link with their personal safety. We take that responsibility seriously. Safely moving our riders is our most important task. All Hudson Link bus operators undergo rigorous safety training before they are allowed in the driver's seat. Safety and customer service training remains ongoing throughout their careers.

Safety and Security on Buses

When riders are injured on one of our vehicles, the injuries normally are a result of stumbling, slipping, or falling. Help us make your ride a safe one.

  • If you need a moment to get to an open seat, feel free to ask the operator not to move the vehicle until you are able to sit down. Standing is not allowed on the bus.
  • On rainy days passengers track in water, so be particularly careful when moving about on buses.
  • Watch your step when boarding and exiting vehicles.

Courtesy on Buses

An important part of safety is being courteous to others sharing the ride with you.

  • Don't talk to or distract the operator when a vehicle is in motion.
  • No eating or smoking is allowed on vehicles. Drinks are allowed in covered travel containers only.
  • Have your fare counted out and in hand when entering the vehicle in order to help everyone board quickly and safely.
  • The seats behind the driver are designated for passengers with disabilities, senior citizens, and pregnant women. Please respect your fellow community members who need these seats.
  • When passengers with disabilities are boarding the vehicle with the lift mechanism, please give plenty of space to them and to the driver assisting them.
  • Young children should be removed from strollers and placed on a seat or carried on an adult's lap. Strollers need to be folded up and put securely out of the way of other passengers.
  • No amplified music is allowed. If you are listening to music with headphones, the music should be quiet enough that other passengers can't hear it. Please refrain from loud cell phone conversations, as well.
  • If the bus is crowded, please remove packages from the seat next to you so that others may sit down.

Security on Buses

If you see something dangerous or even suspicious on the Hudson Link system, please tell the vehicle operator or call 911. Keep an eye out for unattended bags at stops or on vehicles and for people acting oddly or suspiciously.

Hudson Link does not have to allow disrespectful or unruly people to ride the system. If someone is acting intoxicated or in an unsafe manner, discreetly tell the operator and return to your seat. The vehicle driver is trained to know what to do in such situations. He or she may call a dispatcher, the police, or an ambulance on a case-by-case basis.